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23 Mar 2020

Full-Time Customer Service (Japanese Speaker)

travis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Details
Working Time: 5days including Rotation shift based
Salary: High Basic pay (Negotiable)
Requirement
-Bachelor Degree in any field
-Japanese Language Proficiency Test (JLPT) N2 \N1
-Malaysian
-Fluent Language in Japanese and English
-Proficiency with computers and strong typing skills.

Responsibility

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures

Company Benefits

-EPF, SOCSO is included
-Fun and beautiful Working environment
-Free Lunch Meal
-Annual Leave and Medical Leave are included
-Good Japanese communication platform

 

How to Apply

If Interested in this job positions, please contact me via WhatsApp 017-9918933 📌 https://api.whatsapp.com/send?phone=60179918933 or Email your CV to diendyap@gmail.com

Job Types: Full-Time. Job Tags: Japanese speaker. Salaries: Less than RM20,000.

Job expires in 298 days.

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